Quickstart

Sign in, create a workspace and add your first product.

1. Sign in

Go to the sign-in page and choose Continue with Google, or enter your work email and open the sign-in link we send. The link expires in 15 minutes. Your first sign-in creates your account.

2. Create a workspace

Name your workspace. A workspace holds your products, your members and the conversations you track, and it’s what your plan applies to. Every new workspace starts with a 14-day Team trial, with no card needed.

To bring in teammates, open Members and invite them by email. Only owners and admins can send invitations.

3. Add a product

1. Open Products & sources and choose Add product.
2. Enter the product’s official website and choose Fill from website. Hearl reads the name, a description, the X and Reddit accounts linked from the site’s header and footer, and suggests search terms.
3. Check every field. In Not to be confused with, describe things that share the name, so Hearl’s AI can filter them out.
4. Save.

The first collection starts as soon as you save. It can take up to a minute. After that, collection repeats at your plan’s frequency.

4. Work the inbox

Open Inbox. The Needs action view holds only what’s waiting on your team. Pick a conversation, claim it with a, reply on the platform, then mark it done with e.

Next steps

• Products & sources explains each source and the collection schedule.
• Notifications sends new conversations to email, Slack and other tools.