FAQ
Short answers to common questions about Hearl.
What is Hearl?
A shared inbox for public conversations about your product. It collects posts and replies from X, Reddit and Hacker News, uses AI to filter out posts that aren’t about your product, and lets your team assign, discuss and resolve each one while it tracks the reply status on the platform.
How is it different from a social listening tool?
Listening tools focus on volume, sentiment and trends. Hearl focuses on what happens after a post is found: who owns it, who is helping, when it’s due, whether the team replied and whether the user wrote back.
Does Hearl reply on my behalf?
No. Hearl links you to the original post so your team replies with its own account. On the next run it reads the thread and changes the status to Team replied.
Do I need to install anything?
No. Collection runs in the cloud at your plan’s frequency.
Do I need X or Reddit API keys?
No. Add your accounts, subreddits and search terms, and Hearl collects the rest. Hacker News needs no key either.
Why wasn’t my team’s reply detected?
Hearl recognizes your team’s replies by account. Check that the account that replied is listed on the product: official X accounts, team accounts on Reddit or team accounts on Hacker News. The status updates on the next run.
A post was filtered out by mistake. What can I do?
Find it under All and work it like any other conversation. To reduce mistakes, make What it is and Not to be confused with more specific on the product. See AI filtering.
How long does Hearl follow a thread?
7 days after the post was published. After that the status becomes No longer tracked.
Can I try it before paying?
Yes. The Free plan covers one product and two members, and every new workspace starts with 14 days of the Team plan. See Billing & plans.
Who can change settings?
A workspace has three roles: Owner, Admin and Member. Owners and admins can invite people and change products, notifications and the plan. Members can work every conversation in the inbox.
Where is my data processed?
Hearl runs on Cloudflare. Post text is sent to TypeSafe for relevance judgments. Emails are sent through Resend, and payments are handled by Waffo Pancake and Creem. See the privacy policy.